FAQ

Questions, answered.

Can't find what you need? Write to support@cloakme.io.

Getting started

What is CloakMe?

CloakMe gives you a real phone number with an AI assistant on it. The assistant can answer calls for you, call businesses on your behalf and take tasks when you call it. It's also a full second line on your iPhone for your own calls, texts and voicemail. Some of the AI's skills work together with FlashElves.

Do I need a new phone or SIM card?

No. CloakMe runs in an app on the iPhone you already have. Your existing number and plan stay exactly as they are.

How fast can I get started?

A few minutes. Sign in, pick a number, choose a plan, and it's ready to call and text right away.

How do I sign in?

With Apple, Google, Microsoft or Amazon. There's no new password to create.

Can I use it without the iPhone app?

You can buy numbers, manage the AI, connect apps and handle billing on the web at cloakme.io. Making and taking calls yourself happens in the iPhone app.

Which countries are available?

United States and Canada numbers today. More countries are on the way.

The AI assistant

What can the AI do when someone calls?

Whatever your instructions say: greet callers in your name, answer common questions, take a message, screen out sales calls, or, with FlashElves, book a time on your calendar. With FlashElves connected, a summary of each call goes to your elf.

How do I tell it what to do?

In plain words, per number. For example: "Answer as Morgan's office. Book quotes on weekday afternoons. Take a message if it's urgent." No scripts or menus to build.

Will callers know they're talking to an AI?

It speaks naturally and introduces itself the way you ask. If anyone asks whether it's a person, it tells them honestly that it's an AI assistant.

Can I still answer calls myself?

Yes. Turn the AI off for a number and calls ring your iPhone like any other line. You can switch it on and off whenever you like.

Can I have the AI on one number and not another?

Yes. Each number has its own switch and its own instructions.

How does it hang up?

When the conversation is clearly finished, it says goodbye and ends the call politely, just as a person would.

Can it book meetings on my calendar?

Yes, with FlashElves connected. Your AI checks your real free time while the caller is on the line and only offers times that are actually open.

Can it look things up during a call?

Yes. If a caller asks something it can find on the web, like opening hours or directions, it can search while they wait.

Will I see what was said?

With FlashElves: answered calls are summarised for your elf, and calls it makes for you come back with a transcript, and the recording if you asked for one.

Is the AI assistant included in my plan?

The AI assistant is in early access. Write to support@cloakme.io to have it turned on for your account.

Calls it makes for you

What kind of calls can it make?

Through FlashElves, everyday calls you'd rather not make: moving a dentist appointment, confirming a reservation, checking whether an order is ready, following up with a customer.

How do I make sure it doesn't agree to the wrong thing?

Every call has limits you set: what it may agree to and what it must never do. Your AI is told both. If the other side offers something outside them, it asks you before saying yes.

What happens if it can't reach me with a question?

It waits a few seconds. If no answer comes, it doesn't agree; it tells them it will confirm and call back.

What if nobody answers?

It recognises voicemail. Depending on what you chose, it leaves your message or hangs up.

Can I tell it what to say to voicemail?

Yes. For each call you choose whether it leaves a message, and what the message says, or simply hangs up.

Can I schedule a call for later?

Yes, with FlashElves. Tell your elf who to call, when and what you want. At that time the call goes out from your CloakMe number and you get the result.

How do I find out how the call went?

As soon as the call ends you get the outcome and the transcript, and the recording if you asked for one.

Whose number does the other side see?

Your CloakMe number, never your personal one.

FlashElves

What is FlashElves?

FlashElves gives you an elf, an assistant that gets real-world tasks done for you: bookings, accounts, errands and follow-ups. Connected to CloakMe, your elf gets a real phone line.

Do I need FlashElves to use CloakMe?

No. Your number and the AI answering your calls work on their own. Calendar booking, call summaries, calls on your behalf, mid-call questions, scheduled calls and tasks by phone need FlashElves.

How do I connect them?

Start from FlashElves and choose to connect CloakMe. You'll sign in to CloakMe, pick which numbers to share, and approve. You can see and disconnect it any time under Connected apps.

What can FlashElves do with my number?

Only what you approved, and only on the numbers you picked: check your calendar for your AI, receive call summaries, place calls for your tasks and text you updates.

How do I give my elf a task by phone?

Open the CloakMe app and call your number from that same line, then say what you need. Your AI repeats it back and hands it to your elf; say goodbye and it hangs up. You'll get a text when it's done.

Will my elf text other people from my number?

FlashElves can send texts from the numbers you shared, up to 100 a day. Texts to premium-rate and emergency numbers are always blocked.

What happens when I disconnect?

FlashElves loses access straight away. Your AI keeps answering calls; it just can't check your calendar or hand tasks to an elf.

Does FlashElves see my calls?

For the numbers you shared, it receives a summary of calls your AI answers, and the transcript and recording of calls it places for you. Numbers you didn't share stay with CloakMe.

Your number

Is it a real phone number?

Yes. It's a real local number that can make and receive calls and send and receive texts and photos, like any other phone number.

Can I make calls and send texts myself?

Yes, from the CloakMe app: incoming and outgoing calls, SMS and MMS, with your CloakMe number shown.

Does it have voicemail?

Yes, visual voicemail. See all your messages, play them in any order and record your own greeting for each number.

Can I have more than one number?

Yes. Add as many as you need, one for each part of your life, and switch between them in the app.

Can I choose the area code?

Yes. Search by country and area code and pick the number you like.

Do calls ring like normal calls?

Yes. Incoming calls ring like a regular call, even on the lock screen, and work with CarPlay.

Does it work over Wi-Fi?

Yes, over Wi-Fi and cellular data.

Can I bring my existing number to CloakMe?

Not today. CloakMe gives you a new number to keep your existing one private.

Privacy and safety

Will anyone see my personal number?

No. People you call, text or who call you only see your CloakMe number.

Who can hear my AI calls?

Summaries, transcripts and recordings go to FlashElves only for the numbers you shared with it, and you see them there. Nothing from numbers you didn't share is sent.

Can I stop the AI at any time?

Yes. Switch it off for a number and it stops taking calls immediately.

Can I use CloakMe to hide from the law or harass people?

No. CloakMe is for privacy, not abuse. Misuse breaks our terms and we act on reports.

Where can I read the details?

In our Privacy Policy and Terms of Service.

Billing

How much does it cost?

One plan per number, monthly, quarterly or yearly. See current prices on the pricing section.

Is there a contract?

No. Cancel any number whenever you like.

What happens when I cancel a number?

Cancelling on the web ends billing and releases the number straight away, and its call, text and voicemail history is deleted. Numbers bought in the iPhone app are cancelled from your App Store subscriptions and stay active until the paid period ends. Your other numbers aren't affected.

How do I pay?

Through the App Store in the iPhone app, or by card on the web.

Where do I see my invoices?

Under Billing when you're signed in on the web.